1. Scope & Definitions

“Taizi”, “we”, “us”, “our” refers to the business selling alcohol.

“Customer”, “you”, “your” refers to the purchaser.

“Goods” in this policy means alcoholic beverages purchased from Taizi (including beer, wine, spirits, RTDs, etc.).

“Refund” means returning money to the customer (or credit card reversal).

“Return” means the customer sending (or presenting) goods back to Taizi (or nominated location).

“Faulty”, “defective”, or “not of acceptable quality” have meanings under the Consumer Guarantees Act 1993 (CGA).

This policy applies only to sales to consumers (not wholesale/business‐to‐business) and to alcohol sold and delivered (or supplied) within New Zealand.

2. Your Rights Under NZ Law

Under the Consumer Guarantees Act 1993, customers have rights when goods are faulty, not fit for purpose, or don’t match description. 

If goods have a major fault (i.e. a fault that a reasonable consumer would not have accepted), you may be entitled to a refund or replacement.

For minor faults, we may choose to repair, replace, or refund in a reasonable time. 

The CGA cannot be contracted out of for consumer‐goods purchases. A business cannot lawfully advertise a “no refund” policy that misleads consumers about their statutory rights.

The Fair Trading Act 1986 prohibits misleading or deceptive conduct, including misrepresenting your refund rights.

Thus, our policy must respect these legal minimums; but we may offer more favorable terms voluntarily.

3. When Refunds / Returns Are Permitted

3.1 Faulty or Damaged Goods

If the goods are faulty, damaged in transit, or do not match their description, we will offer, at our option:

repair

replacement

refund

We will act promptly and within a reasonable time. If a remedy is not possible or acceptable (especially for a major fault), you may reject the goods and claim a full refund. 

You must notify us of the problem as soon as reasonably practicable after discovering it and provide us with reasonable evidence (photos, packaging, proof of purchase).

If we refuse or fail to remedy within reasonable time, you may have the goods repaired or replaced elsewhere and seek compensation from us. 

3.2 Change of Mind / Buyer’s Remorse

Because alcohol is a regulated product and subject to licensing laws, we are not legally required to accept returns or issue refunds solely because you changed your mind (i.e. you don’t like the product, ordered the wrong thing, etc.). Consumer NZ+2Commerce Commission+2

However, at Taizi we may (at our discretion) offer returns or exchanges in certain circumstances (see Section 4).

3.3 Unopened, Unused Condition

To qualify for a return (in the discretionary “change of mind” case), the goods must be:

in their original, sealed, unopened condition

undamaged

in the same condition as delivered

returned with original packaging where possible

returned within a specified timeframe (see below)

We may refuse a return if the alcohol has been opened, consumed, tampered with, or otherwise altered.

4. Taizi’s Voluntary Return / Exchange Terms

To be transparent and customer-friendly, we offer the following additional terms (beyond statutory minimums):

Return / exchange window

Customers may request a return or exchange within 7 days of delivery (or collection), provided the goods are unopened and in perfect condition.

Costs of return

You are responsible for the cost of returning the goods, unless the return is due to our error (faulty, wrong item, damaged). In those cases, we will reimburse or arrange collection.

Refund versus store credit

In the case of “change of mind” returns, we may offer either a refund to the original payment method or store credit (your choice) — whichever is more convenient.

Processing time

Once we receive and verify the returned item, we will process the refund or exchange within 10 business days.

Partial refunds or refusal

We reserve the right to refuse a return and refund if:

The item is not in resaleable condition

The product is opened, consumed, or tampered with

The return is requested beyond the 7-day window

The returned goods are not the ones originally supplied or differ materially

Restocking fees (if any)

We do not charge restocking fees under this policy (unless otherwise disclosed before sale).

Notification & evidence

You must contact us (via email or phone) to initiate a return. Please provide your order number, description of issue, photos if damaged/faulty, and your preferred remedy (refund / exchange).

5. Special Conditions for Alcohol

Because alcohol is a regulated product under the Sale and Supply of Alcohol Act 2012, certain additional considerations apply:

We will verify your age and identity before dispensing or delivering alcohol (you must be at least 18 years old). Alcohol Resource+1

Returned alcohol must comply with health and safety requirements; we cannot restock alcohol that may be compromised or illegally altered.

For safety and legal reasons, we may reject returns of alcohol that has been removed from our control (e.g. after delivery) if there is risk of tampering.

We may require evidence that the returned goods have been stored appropriately (e.g. not subject to extreme heat, cold, contamination).

6. Refund Method & Timing

Refunds will be made via the same payment method used at purchase (credit card, bank transfer, etc.) unless otherwise agreed.

Processing usually takes up to 10 business days after acknowledging receipt of returned goods and completing verification.

We will notify you via email once the refund is approved and processed.

7. Cancellations Before Dispatch

If you cancel your order before we have dispatched or delivered the goods, we will refund in full (less any transaction fees incurred).

If the dispatch is already in progress (or completed), then the returned goods policy applies (you must return the goods in acceptable condition).

8. Exclusions & Limitations

Opened or partially consumed goods cannot be returned (unless faulty).

Change of mind returns are discretionary and may be declined.

We cannot refund or replace goods damaged through misuse, negligence, or failure to follow storage instructions.

We do not accept returns or issue refunds for goods purchased for resale or business purposes.

This policy does not override your statutory rights under the CGA or the Fair Trading Act.

9. How to Request a Refund / Return

Contact Taizi Customer Support via email (e.g. [email protected]) or phone (XXX-XXX-XXXX) within the applicable timeframe.

Provide your order number, description of issue, photos (if relevant), and remedy requested.

If approved, you will receive instructions on where to send (or deliver) the goods.

Pack the goods safely, include all documentation (original invoice, packaging), and ship at your cost (unless we cover it).

Once received and inspected, we will notify you of approval/rejection and process the refund or exchange as appropriate.

10. Disputes, Legal Rights & Further Assistance

If you believe Taizi is not complying with your statutory rights under the CGA or Fair Trading Act, you may lodge a complaint with the Commerce Commission or seek resolution via the Disputes Tribunal. Nothing in this policy restricts your legal rights.

We may amend this policy from time to time; the version posted on our website applies to orders made under it.